Deals with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers.
Is the central point of contact, (internal or external) to call when issues arise. Technicians would determine the cause of the problem and pass it on to the appropriate team.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking. Install, modify, and repair computer hardware and software.